What service does the Ombudsman for Banking Services and Investments provide?

• A. Legal advice for banking services
• B. Independent resolution for financial services complaints
• C. Regulatory oversight of banking practices
• D. Financial planning for consumers

Answer: (B)

The Ombudsman for Banking Services and Investments (OBSI) serves as an independent and impartial resource for resolving complaints related to financial services. When consumers experience issues with banks or investment firms, the Ombudsman provides a platform for these complaints to be addressed fairly without the need for costly legal representation. This service helps to ensure that both consumers and financial institutions can reach a resolution, which promotes trust and accountability within the financial services sector. By focusing on independent resolutions, the Ombudsman plays a key role in safeguarding consumer rights and enhancing the overall integrity of the financial system.

The other options do not accurately reflect the service provided by the Ombudsman. Legal advice is outside the mandate of the Ombudsman, as is regulatory oversight, which typically falls to financial regulatory authorities. Financial planning is also not a service provided, as the Ombudsman’s focus is strictly on resolving complaints rather than offering advice or planning services.